Support
Write to support@kingpick.app. A person reads it. We aim to answer within two business days.
To help us fix it faster, include your
handle (the @name on your profile), the app version from
Profile → About, your device model, and what you expected to happen.
Common questions
Can I cash out Gems?
No — and this is deliberate rather than a limitation. Gems are a virtual currency with no cash value. There is no path in the app that converts Gems or XP into money, goods, or anything of value, and there is not going to be one. KingPick takes no stakes and pays no winnings.
A pick was graded wrong.
Tell us the fixture and the market. Settled picks are never edited — that is what makes the public record worth anything — so a genuine error is corrected by voiding the original entry and issuing a new one, both of which stay visible.
My picks or the match list are empty.
Fixtures appear when the leagues we cover are actually playing. During an international break there is no domestic football for a week or more and the list is legitimately empty. It refills on its own.
I'm not getting notifications.
Check that notifications are allowed for KingPick in your device settings, then check Profile → Notifications in the app. Notifications are only sent between 9am and 10pm in your own time zone, so a match that settles overnight is reported the next morning.
I want to change my handle.
Profile → Edit. Handles are unique, can be changed once every 30 days, and a released handle is held for 30 days before anyone else can take it.
Android: "app not installed" or "unsafe app blocked".
Beta builds are distributed outside the Play Store, which Android treats cautiously. "App not installed" usually means an older build signed with a different key is still on the device — uninstall KingPick, then install again. "Unsafe app blocked" is Play Protect: tap More details, then Install anyway. If neither matches what you see, send us the exact wording and your phone model.
Delete my account.
Email support@kingpick.app from the address your account uses and say you want it deleted. We action it within 30 days. What is removed and what is retained in anonymised form is set out in the privacy policy.
Report something serious
Security issues, a suspected data problem, or anything involving another user's conduct: support@kingpick.app with URGENT in the subject.
TG Labs Pte. Ltd., Singapore